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Kaspersky Premium Support

Get the expert support you need, whenever you need it:

  • A direct phone line to priority support
  • Dedicated Kaspersky technical experts
  • Extended hours for critical issues
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Why opt for premium support?

When a security issue affects your IT infrastructure, you need it resolved without delay and without having to redirect your IT team away from other important tasks. You need access to security experts who know the quickest, safest and most effective way to resolve your issue. That’s precisely what Kaspersky Premium Support provides – with your inquiries always treated as priority. So your issues get resolved fast and efficiently, just as you’d expect from your trusted business partner.

Issues undermining your efficiency

Business disruption
Incorrectly maintained security can easily cause disruptions that no business can afford.
Lack of expertise & resources
Your IT engineers may be skilled in their field, but they may lack specific experience, time and resources.
Lack of best practices
A ‘best shot’ rather than a fully informed ‘best practice’ approach to maintenance can breed costly inefficiencies
Lack of visibility
As your IT infrastructure and its security grows in complexity over time, it’s easy to miss flaws which can cause problems later.
Threat landscape evolving
What used to be effective usually becomes obsolete over time – and unless you check, you won’t know.
Standard support is...just that
In cybersecurity, things can unravel with devastating speed - and help often comes too late

What Kaspersky will do for you

We’ll ensure your cybersecurity runs smoothly, giving you and your team complete peace of mind

Minimize risks, maximize protection

Enrol the help of our experts to do what they do best


  • Reach the right specialists to effectively mitigate every issue

  • Keep productivity flowing – avoid disruptions

  • Minimize the impact of incidents on business processes

Avoid capacity strain

Relieve the pressure on your resources


  • Enjoy optimized incident resolution based on best practices

  • Reduce the strain on your IT security team

  • Save labor hours that can be better spent elsewhere

Maximize your ROI

Rapid issue resolution, maximum results


  • Fast, optimized issue resolution contains costs

  • Effective crisis handling minimizes disruptions and losses

  • Peace-of-mind efficiency supports better business planning

What makes Premium support exceptional

Going the extra mile

  • Web ticketing or live chat
    Use your company account form to address support anytime - or use live chat during office hours
  • Telephone line
    Direct conversation can be the easiest way to get things moving fast.
  • Email inquiries
    It’s always good to have an email channel to fall back on
  • Remote assistance
    Expert help delivered straight to your place - online
Professional services
Whether it’s full deployment, migration or upgrade, we’ll optimize the entire process with minimal business disruption. We’ll explain how everything works, show you how to make best use of product functionality, and check that everything continues to run smoothly throughout the product’s lifetime.
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Need help to take the next step?

We’re here to help in any way that works best for you

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